Privacy Policy and Cancellation

The information we collect and how

At Divine Brazilian Hair & Beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself.

For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair and beauty related services:

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes and consentwith respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders:

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews:

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Loyalty:

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

Marketing:

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

 

Hyper-links

You may come across hyper-links on this site. These hyper-links may take you to sites operated by other organisations which you agree we are not responsible for. When preparing our website we have taken every care possible. However, we have no control over any of the information you can access via other web sites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Divine Brazilian Hair & Beauty.

Copyright Notice

All design, text, graphics and arrangement thereof are the copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Divine Brazilian Hair & Beauty is strictly prohibited.

 

Your beauty treatment appointment is reserved specifically for you. We therefore ask that you notify us at least 24 hours in advance if you wish to cancel or reschedule your appointment.

Late cancellations and ‘no show’ appointments cost us precious time and money, therefore if we receive less than 24 hours notice of cancellation 20% of the treatment cost will be charged. ‘No shows’ will be charged the full cost of the treatment.

Any future appointments will be cancelled until debt is paid.

Thank you for your understanding

CONTACT

Address: 352 Kilburn Ln,
Queen's Park,
London W9 3EF
Phone: 020 8964 1783
E-mail: info@divinebrazilian.co.uk

OPENING TIMES

Mon - Sat: 09:30 - 19:30
Sun: Closed

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